OpenAI co-founder Sam Altman recently revealed that the organization’s language-generating AI, ChatGPT, is incredibly polite to the point that it is actually costing them millions. Altman stated that ChatGPT’s overly polite responses have led to users engaging with it for longer periods, increasing operational costs significantly.
Despite the AI’s politeness being a key feature for improving user experience, Altman highlighted the need to find a balance to avoid incurring additional expenses. By making ChatGPT less polite, OpenAI could potentially save millions in operating costs without compromising the quality of interactions.
Altman’s remarks shed light on the challenges posed by balancing user engagement and operational efficiency in AI applications. While politeness is essential for fostering a positive user experience, it is crucial to consider the financial implications of overly courteous interactions.
Moving forward, OpenAI aims to optimize ChatGPT’s responses to strike a balance between politeness and cost-effectiveness. This approach will not only enhance user experience but also ensure the organization’s financial sustainability in the long run.
