Editor’s note: Deloitte’s expanded ServiceNow partnership into Kuwait signals a targeted push to accelerate digital government and private-sector modernization in the Middle East. This editorial brief situates the deal within a regional growth agenda, highlighting how AI-powered workflows, local delivery teams, and sector-focused programs can boost efficiency, citizen services, and economic development. As Kuwait’s public and private sectors embrace smart technologies, the collaboration aims to deliver practical, locally grounded transformation grounded in global best practices. The press release below details the announcement and its anticipated impact across government, financial services, energy, and infrastructure.

Key points

End-to-end advisory, design, implementation, and managed services across IT, Employee, Customer, and Industry Workflows.
Sector-focused modernization programs across government, financial services, energy, and national infrastructure.
Local delivery from Kuwait-based teams, supported by Deloitte’s regional footprint and ServiceNow’s global expertise.
Access to ServiceNow’s latest innovations, including AI-powered workflow automation and industry-specific solutions.

Why this matters

The Kuwait expansion strengthens Deloitte’s ability to help public and private sector clients modernize operations, improve service quality, and accelerate digital growth. By combining Deloitte’s advisory depth with ServiceNow’s AI platform, organizations can streamline workflows, reduce manual tasks, and deliver better citizen and customer experiences. This collaboration also reinforces the wider Middle East digital agenda, creating local opportunity while leveraging global best practices.

What to watch next

Rollout of Kuwait-based delivery teams delivering ServiceNow-based programs across target sectors.
Adoption of AI-powered workflows and innovations by government and private-sector clients in Kuwait.
Progress of the Deloitte-ServiceNow ecosystem in the Middle East and potential expansion to additional markets.

Disclosure: The content below is a press release provided by the company/PR representative. It is published for informational purposes.

Deloitte Expands Partnership with ServiceNow to Advance Digital Transformation in Kuwait

Kuwait City, Kuwait – February 17^th, 2025 – Today, Deloitte announced the expansion of their partnership with ServiceNow into Kuwait, marking a significant step forward in the firms’ commitment to accelerating digital transformation, driving operational excellence, and enabling technology-led growth across the Middle East.

By bringing ServiceNow’s market-leading digital workflow and AI-driven platform to Deloitte Middle East, Deloitte will deliver integrated transformation programs designed specifically for the needs of Kuwait’s public and private sectors.

Under the expanded partnership, Deloitte will provide organizations in Kuwait with a comprehensive suite of capabilities from the ServiceNow AI Platform, including:

End-to-end advisory, design, implementation, and managed services across IT, Employee, Customer, and Industry Workflows.
Sector-focused modernization programs covering government, financial services, energy, and national infrastructure.
Local delivery from Kuwait-based teams, supported by Deloitte’s regional footprint and ServiceNow’s global expertise.
Access to ServiceNow’s latest innovations, including AI-powered workflow automation and industry-specific solutions.

Tamer Charife, Deloitte Middle East Technology and Transformation Growth Leader, said:

“Kuwait is entering a new phase of digital acceleration, and organizations need partners with proven expertise to deliver impact at scale. Expanding our partnership with ServiceNow strengthens our ability to help clients modernize operations, enhance services, and build institutions that are ready for the future.”

William O’Neil, Area Vice President, GCC, ServiceNow, said:

“We are pleased to extend our partnership with Deloitte into Kuwait and are excited to see how Deloitte helps organizations drive efficiency, unlock productivity, and harness the power of AI-enabled workflows with ServiceNow.”

Rashid Bashir, Partner, Technology & Transformation Leader, Deloitte Middle East, added:

“This expansion reflects our commitment to supporting Kuwait’s ongoing modernization journey. By combining Deloitte’s advisory strength with the ServiceNow AI Platform, we look forward to helping organizations elevate service delivery, accelerate economic development, and improve citizen and customer experiences.”

A milestone for the Deloitte–ServiceNow ecosystem in the Middle East

The expansion into Kuwait represents a key milestone in the growing Deloitte-ServiceNow ecosystem in the region. By delivering locally grounded expertise supported by global best practices, the alliance aims to help organizations:

Embed new digital operating models
Improve service quality and resilience
Enhance productivity through workflow automation
Build scalable digital foundations for long-term growth

Deloitte Middle East will continue to invest in talent, capability development, and sector-focused innovation to support Kuwait’s digital future.

In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see http://www.deloitte.com/about to learn more.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. Please see www.deloitte.com/about to learn more.

Deloitte provides Audit & Assurance, Tax & Legal and Consulting and related services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide make an impact that matters at www.deloitte.com.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

The information contained in this press release is correct at the time of going to press.

Noora Cheikh

Eminence, Media & Digital Marketing Leader

Deloitte & Touche (M.E.)

ncheikh@deloitte.com | www.deloitte.com